Verbal loss reporting is a reporting of lost bank cards, passbooks or certificates of deposit via ABC hotline 95599. Bank cards, passbooks and certificates of deposit cannot be used after the verbal loss reporting.
Loss Reporting of Debit Card
The cardholder may report loss of a debit card in writing to any ABC outlet in the city or prefecture where the card issuing outlet is located, by presenting the valid identity certificate and payment password. After the debit card is reported lost, the cardholder may get a new card or close his/her account at the outlet handling his/her loss reporting by presenting the loss reporting application receipt and his/her valid identity certificate.
Password Loss Reporting
Password loss reporting is a service where customers reset their forgotten passwords of bank cards, passbooks or certificates of deposit at ABC outlets. A cardholder who has forgotten his/her payment password may report loss of password to any ABC outlet in the city or prefecture where the card issuing outlet is located by presenting the debit card and his/her valid identity certificate. Password loss reporting will not stop the payment with the account.
If the card is stolen or lost and the payment password is also lost, card loss must be reported in writing first.
Three days after password loss is reported, the password may be reset at the outlet handling the loss reporting.
Password loss reporting and resetting must be done by the cardholder in person.
Re-issuance of lost card
Customer Service Center : 95599
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