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Your Password

There are two types of password for your ABC credit cards: the first type is the payment password for withdrawal and consumption, and the second type is the inquiry password for accessing telephone banking or online banking. They both consist of six Arabic numbers.
 
 

 

Payment Password

Inquiry Password

Initial password

Set by yourself or mailed by ABC

Your date of birth denoted in six digits (YYMMDD)

Change the password via

1. ABC ATMs

2. ABC outlets

1. Voice self-service system on telephone banking

2. Online banking

Purposes

1. Domestic consumption with credit card (when you select "Domestic consumption with password")

2. ATM withdrawal

 1. Inquiry for account information via telephone banking

2. Inquiry for account information via online banking

 
How to Get Your Passwords

Inquiry password
ABC sets your initial password as your date of birth in six digits (such as "800101" if your date of birth is January 1, 1980). Note: If you apply for the credit card with your Military ID Card or passport, please call our 24-hour customer service hotline 800-819-5599 or 021-61195599 for details.

Payment password
The initial password is set by yourself at time of activation if you activate the card via voice self-service system of telephone banking or at counters.
In the event there are three consecutive errors while attempting to set a password through manual activation or through voice self-service system of telephone banking, we shall mail you the password. If you have not received the letter with your password within 30 days, or the received envelope is damaged, please call our customer service hotline immediately: 800-819-5599 or 021-61195599.

How to Change Your Passwords
You can change your inquiry password by calling the 24-hour customer service hotline 800-819-5599 or 021-61195599 or by logging onto the online banking system. You can also change your payment password via one of our ATMs or in one of our outlets.

Please Protect Your Password
For your account safety, please protect your password.
DO NOT write your password on the card or if written on a separate piece of paper, do not keep it together with your card.
DO NOT reveal your password to other persons.
DO NOT set your password as your date of birth, telephone number or "000000", "123456" and other numbers that can be easily guessed by others.
DO NOT use the same password for both the inquiry password and the payment password.

Please Use Your Password Correctly
You need to enter the correct payment password for withdrawals at ABC outlets or ATMs within or outside of China. Generally, the payment password is not required for consumption abroad using the credit card. But you may select whether to enter the payment password for purchases of goods or services within China based on your preference. According to international practices, the initial setting is "Payment password not required for transactions with a credit card both within and outside of China".

To Use a Payment Password or Not
You may select whether to enter a payment password for transactions within China based on your preference. You can activate or cancel the password by calling our 24-hour customer service hotline 800-819-5599 or 021-61195599.

Tips:
Even though you have selected not to enter a payment password for transactions within China, you may be required to enter a password at terminals. In this circumstance, you need to enter any six numbers. If you have selected to enter payment password for transactions, you must enter the correct password for transactions within China. 

When You Forget Your Password
If you forget your payment password or inquiry password, you can call our 24-hour customer service hotline 800-819-5599 or 021-61195599 to apply for a password reset. The new payment password will be mailed to the address indicated in your application form, and an RMB15 processing fee will be automatically deducted from your account (no charges for inquiry password reset).

Note: Please contact your local branch for detailed information about the service.

Customer Service Center : 95599

Outlet

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