Card Holder Service

Call our Customer Service Hotline 800-819-5599 or 021-61195599 from the phone or mobile phone number you provided at the time of card application, and press "3" for "activation". more 》

The "Credit line" refers to the line of credit extended by ABC based on the credit status of the card holder. It is the cap on overdraft applicable to both the principal card and the supplementary card, and dual currency card. more 》

To ensure the security of your account and keep you updated with account status and relevant sales promotions, we offer the SMS Notification Service enabling you to know about your activation status, consumption, cash withdrawal, repayment, pre-authorization, automatic repayment and phone repayment, temporary and permanent credit line adjustment and ongoing sales promotions, and get payment reminder and account statement as well. more 》

A. Logos of ABC, international organization, and China UnionPay B. Card number C. Valid from D. Valid through (MM/YY) E. Mr./Ms. F. English name or Chinese name in Pinyin more 》

There are two types of password for your ABC credit cards: the first type is the payment password for withdrawal and consumption, and the second type is the inquiry password for accessing telephone banking or online banking. They both consist of six Arabic numbers. more 》

The Kins credit card is of two types: either a RMB card or a RMB-and-foreign-currency card. As for the RMB card, both transactions within and out of China will be settled in RMB; and as for the RMB-and-foreign currency card, transactions within China will be settled in RMB and those outside of China in USD. more 》

The details of transactions and amounts in RMB and USD are listed respectively in each statement. Please repay in accordance with the statement. more 》

When purchasing with the Kins credit card, you are advised to check carefully the card number and amount on the receipt before signing it. more 》

The transactions with Kins credit card within China can be repaid in RMB, and those abroad can be repaid in USD or through purchase of foreign exchange with RMB. Your repayment will cover the items in the following order depending on your account situation more 》